ITIL V3 Foundation Handbook

Author:

Ashley Hanna, John Windebank, Simon Adams, John Sowerby, Stuart Rance, Alison Cartlidge

Publisher:

TSO (The Stationery Office)

£9.95

Now updated in line with the new 2009 syllabus, this reference revision guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.

Key features:

• Provides a concise summary of ITIL V3
  
• Follows the 2009 ITIL V3 Foundation syllabus
  
• Contains a glossary of syllabus definitions.
  

"Very useful for both the ITIL Foundation student attending training as well as the instructor. Could be used as part of handouts during or even better, before training." Michael Imhoff Nielsen, IBM Denmark.
This is a single copy: packs of 10 are available below (ISBN 9780113311989).

Related resources:

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)
> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)
'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

Extent	190 pages	ISBN	9780113311972
Size	108 x 140mm	Price	£9.95
Format	Paperback	Published	16 Jun 2009
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges