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मंगलवार, 23 अप्रैल 2013
What is the problem with netsafe?
ITIL V3 Foundation Handbook
- Author:
- Ashley Hanna, John Windebank, Simon Adams, John Sowerby, Stuart Rance, Alison Cartlidge
- Publisher:
- TSO (The Stationery Office)
£9.95
This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.
Key features:
-
Provides a concise summary of ITIL V3
-
Follows the 2009 ITIL V3 Foundation syllabus
-
Contains a glossary of syllabus definitions.
This is a single copy: packs of 10 are available below (ISBN 9780113311989).
Related resources:
> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)
'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)
Extent | 190 pages | ISBN | 9780113311972 |
---|---|---|---|
Size | 108 x 140mm | Price | £9.95 |
Format | Paperback | Published | 16 Jun 2009 |
Availability | In Stock: 1 - 2 days | Delivery | Delivery options and charges |
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