HDFC Bank Customer Centre

Welcome to the HDFC Bank Customer Centre. We value your relationship and your satisfaction is important to us.
If you are seeking information about our products or services, our comprehensive FAQs (Frequently Asked Questions) can be the quickest way. This will save you the trouble of emailing or calling us.

In case you still have a query, please feel free to contact us

Step

Queries / Feedback / Complaints

You can reach us for any query/complaint through any of our access channels mentioned below:

• Email us
• Call us
• Visit us
• Write to us

You will receive a response within 10 working days.

Track the status of your complaint..

Step

Grievance Redressal

If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:

• E-mail us
• Call Us
• Write to us

You will receive a response within 10 working days.*

* Applicable when level wise escalation is followed.

Step

Principal Nodal Officer

If the resolution provided at Step 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:

• E-mail us


• Write to us

You will receive a response within 10 working days.*

* Applicable when level wise escalation is followed.

If after having followed Steps 1, 2 and 3 your issue remains unresolved or if you have not received response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.

Click here for Banking Ombudsman Details

Click here for analysis of complaints for FY 2013-14.