SBI Corporate Website Customer Care CUSTOMER CARE

CUSTOMER CARE

• FEEDBACK/COMPLAINTS

• POLICIES

• CITIZEN CHARTER

• CODES FOR CUSTOMER SERVICE

• SERVICE CHARGES & FEES

• CONTACT US

• REGULATORY DISCLOSURES

• FAQs

• LIST OF UNCLAIMED/INOPERATIVE ACCOUNTS

• DISCLAIMERS

POLICIES

• Policy on Grievance Redressal

• Compensation policy

• Cheque Collection Policy

• Policy on depositors Rights

• Policy on Security Repossession/ Code of conduct for Recovery Agents

• Policy on Multi City Cheque

CODES FOR CUSTOMER SERVICE

• Fair Lending Practice Codes

• Code of Commitments to Customers (BCSBI CODE)

• Code of Bank's Commitment to Micro and Small Enterprises (BCSBI Code)

CONTACT US

• Contact Centre

• SMS Unhappy

• Network Nodal Officers

• Principal Nodal Officer

• Corporate Centre

• All States Contact numbers PMJDY

REGULATORY DISCLOSURES

• STATEMENT OF COMPLAINTS RECEIVED AND DISPOSED DURING THE FY 2013-2014

• STATEMENT OF COMPLAINTS RECEIVED AND DISPOSED DURING THE FY 2012-2013

PRINCIPAL NODAL OFFICER

PRINCIPAL NODAL OFFICER
The General Manager (NBG – Coordination) State Bank of India State Bank Bhavan, 11th Floor Madam Cama Road, Mumbai 400 021 Fax: 022 22742431 Email: gm.customer@sbi.co.in

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CORPORATE CENTER

CHAIRMAN
The Chairman State Bank of India State Bank Bhavan, Madam Cama Road, Mumbai 400 021 Email: chairmansbi.customer@sbi.co.in

CUSTOMER SERVICE DEPARTMENT
The Dy General Manager Customer Service Department State Bank of India State Bank Bhavan, 16th Floor Madam Cama Road, Mumbai 400 021 Tel: 022-22029456 Fax: 022 22742431 Email: dgm.customer@sbi.co.in