Welcome to the HDFC Bank Customer Centre. We value your relationship and your satisfaction is important to us.
If you are seeking information about our products or services, our comprehensive FAQs (Frequently Asked Questions) can be the quickest way. This will save you the trouble of emailing or calling us.
In case you still have a query, please feel free to contact us
If you are seeking information about our products or services, our comprehensive FAQs (Frequently Asked Questions) can be the quickest way. This will save you the trouble of emailing or calling us.
In case you still have a query, please feel free to contact us
Step
Queries / Feedback / Complaints
You can reach us for any query/complaint through any of our access channels mentioned below:
You will receive a response within 10 working days.
Step
Grievance Redressal
If the resolution provided at Step 1 does not meet your expectation,
you can approach our Grievance Redressal Officer through any of our
access channels mentioned below:
You will receive a response within 10 working days.*
* Applicable when level wise escalation is followed.
Step
Principal Nodal Officer
If the resolution provided at Step 2 does not meet your expectation,
you can approach our Principal Nodal Officer through any of our access
channels mentioned below:
You will receive a response within 10 working days.*
* Applicable when level wise escalation is followed.
If after having followed Steps 1, 2 and 3
your issue remains unresolved or if you have not received response
within 30 days of lodging a complaint, you may approach the Banking
Ombudsman appointed by the Reserve Bank of India.
Click here for Banking Ombudsman Details
Click here for analysis of complaints for FY 2013-14.
Click here for Banking Ombudsman Details
Click here for analysis of complaints for FY 2013-14.
